Thank you for your time and effort in telling us about your problem. Resolving your problem helps us review our processes and take necessary steps to prevent recurrence.

How you can let us know

Write to us using Customer Tools on Customer Service page, to get your Queries answered within 48 hours.

		Call our 24-hour Customer Care Number

Please ensure that you provide us with the following details:

Full name
Account details, if you are an ICICIdirect.com customer
Contact information (address, telephone number and e-mail address)
A clear description of the problem.

How we will respond

We aim to respond to your complaint with efficiency, courtesy and fairness. You can expect a response to your complaint within 2 business days.

When you make your complaint on the phone or by email, the action that will be taken to resolve your complaint and the time required to do so, will be explained to you. You will also receive a unique service request number for your complaint. Please use this number for any future communication relating to that particular complaint.

To escalate your grievance kindly write to coo@icicidirect.com (Exclusive e-mail ID for redressel of Investor Complaints as mandated by SEBI and Stock Exchanges).

	Please change your Trading password regularly.


	Please do not use words that can be guessed easily like your spouse's name, pet's name, building number, date of birth, etc. in your passwords.